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Stock Administrator

  • Ref: LCNP141020
  • Bury
  • Posted: 6 days ago
  • Salary Expectation: £20,000

Availability/Notice Period: Immediate

Education

  • 2012 Contemporary Applied Arts – University of Cumbria
  • 2009 Art and Design – Bury College
  • 2008 10 GCSE’s achieved

IT Systems

  • Microsoft Word and Excel – including V Lookups
  • In-house systems – MAM, Linnworks and Crystal

Career Summary

Most Recent Employer – A Manufacturer of Car Part Products

Position – Various Roles – detailed below

Dates – 2013 – September 2020

2018 – September 2020 – Stock Control & E-Commerce Administrator

  • Worked within a team of 9 reporting to the Team Manager
  • Monitored online stock daily – checked when stock would be replenished and providing a daily report with due dates/stock issues
  • Monitored stock minimum and maximum levels
  • Daily placed orders for required stock – up to 10 per day with 3rd party Suppliers daily using MAM system- values of orders could be up to £15k
  • Chased Suppliers for due dates and liaising with the Warehouse to find out information on outstanding orders via email and telephone
  • Ran reports for outstanding orders, product information and lost Sales
  • Raised internal Orders for the Warehouse when over delivered stock had been agreed to be kept
  • Set up new products, barcodes, and product kits by uploading CSV files into MAM system – liaised with Marketing for full product specs and pricing
  • Input annual stock forecasts using Mercier
  • Set up minimum and maximum stock indicators to ensure stock orders were generated and stock was always available
  • Worked as a team to build product listings for eBay, Amazon, and company websites through Excel, inputting all product specifications, features and benefits, part numbers, descriptions, and product specific titles ready to upload to online platforms
  • Ensured any new lines brought in by Marketing team are set up on all online platforms, making sure that all lines have stock, pricing, website categories, cross referencing, images, and safety data sheets where required
  • Set up Customer accounts on the company website and taking payments through PayPal
  • Logging payments, refunds, Customer invoices and Customer details on Excel spreadsheets to provide accounts with a breakdown
  • Write copy for the websites and online selling platforms
  • Download Safety data sheets and others documentation required for products where needed
  • Inputting product data, documentation, and product images into FileZilla and uploading them onto the company website
  • Set up product kits using MAM and Crystal and creating parent and child SKU’s
  • Helped with Customer Service when busy, chasing orders and order tracking with Couriers, answering customer enquiries, such as will a product be suitable or fit their vehicle
  • Ordered samples in for in-house Photographer and Designer to create product images
  • General office Administrative tasks using all other Microsoft Office applications

 

January 2013 – 2018 Admin / Customer Service / Telesales and Marketing

  • Processed email, fax and over the phone orders with the use of Iseries, Mam, Crystal, and online systems – up to 40 Orders per day with values up to £2000
  • Following up delivery, customer, and warehouse queries – Crediting/invoicing queries, arranging and monitoring collections via telephone and email
  • Created basic spreadsheets to monitor goods returned and collections for bulk uplifts using
  • Daily use of Microsoft Excel / Libra office and data spreadsheets to log customer details
  • General office work – scanning, photocopying, filing, and posting/emailing out customer documentation
  • Outbound/Inbound calls – inputting of customer orders, helping customers with product search, pricing, delivery, and dealing with / resolving online queries
  • Interacted with in house staff – (warehouse/purchasing/accounts etc.) to arrange pricing, early deliveries /credit limits, payments, and transfer of stock to other areas of the company and customers
  • Training of new staff – ensuring new members of staff are trained on all systems to a high standard and are provided with all the information needed to work efficiently
  • Note taking – documenting each account with the information of the person we have spoken with, the action taken to complete task, the outcome on completion and the order and customer details we have taken to complete the task

 

2016 – 2017 Marketing Online Support – temporary internal secondment

  • Conducted research and analysing data provided by suppliers to define which products will be sold within the business
  • Completed NPA and Feasibility forms to bring in new products
  • Compiled artwork, barcodes, and product packaging templates to be signed off with various departments
  • Proof reading product information to make sure that it is all correct
  • Worked out prices and margins for existing lines via Excel
  • Updated and proofreading the products on the website to ensure that they feature as much information as possible and that there are no errors

 

Previous Employer – A Tax Consultant Company

Position – Telesales Advisor

Dates – September 2012 – December 2012

  • Booked appointments to claim back Council Tax rebates
  • Extracted data from calls to a CRM System for appointments
  • Confirmed appointments over the phone, excellent telephone manner
  • Also accountable for taking incoming calls, dealing with customer queries, and transferring them through to the appropriate member of staff