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Sales Administrator

  • Ref: LCJR061020
  • Rochdale
  • Posted: 2 weeks ago
  • Salary Expectation: £19,000

Availability/Notice Period: Immediate

Education

  • 2015 BSc Hons Natural Sciences – The Open University
  • 1996 C&G Certificate in Teaching Basic Skills Numeracy and Literacy – Hind Hill
  • 1984 HNC in Medical Laboratory Science – Manchester Polytechnic
  • 1979 O Levels achieved in Maths and English

IT Systems

  • Microsoft Word and Excel
  • CRM
  • SAP
  • Sage Software

Career Summary

Most Recent Employer – Industrial Equipment Supplier

Position – Various Roles

Dates – May 2010 – May 2020

January 2018 – May 2020 Inside Sales / Service Coordinator

  • Worked in a busy and fast paced Manufacturing environment
  • Responsible for both UK Service inbox and own personal inbox
  • Taking customer calls, handling email enquiries, and determining action required in a timely fashion
  • Production of Quotations for works required and service contracts
  • Ordered parts for site visits and creating parts lists
  • Maintained stock for internal and external service/repair work, via MRP
  • Dealt with paperwork for work carried out, repair reports, delivery notes and invoices
  • Completed all Administration work within required timeframes and deadlines
  • Processed service orders utilising CRM and SAP system
  • Responsible for a team of Service Engineers

 

May 2013 – January 2018 Internal Sales Specialist

  • First point of contact for telephone calls, answering customer queries direct or distribution of calls to relevant person
  • Main intermediary between customer and technical staff, entering leads to direct sales staff to customer’s enquiries
  • Production and issuing of weekly Sales figures to technical Sales staff and General Manager
  • Preparation of quotations requested by external and internal sales staff and from direct enquiries by customers
  • Sales order entry, acknowledgement and processing including generating purchase orders
  • Processed, packed, and shipped orders direct to customers
  • Processed and send invoices to customers
  • Responsible for WEEE processing and shipment
  • Intermediary between customer and technical staff, entering leads to direct sales staff to customer’s enquiries

 

May 2010 – May 2013 Service Specialist

  • Taking customer calls and determining action required in a timely fashion
  • Production of quotations for works required
  • Arranged calendar with Service Engineer, booking external service/repair visits
  • Ordered parts for site visits and creating parts lists
  • Maintained stock for internal service/repair work
  • Dealt with paperwork for work carried out, repair reports, delivery notes and invoices

 

Previous Employer – Chemical Industry

Position – Sales & Marketing Manager

Dates – March 2008 – May 2010

  • Contact with customers, both UK and international, providing support for existing and new clients
  • Preparation of quotations for bulk quantities of kits, antibodies etc
  • Generation of new business using various media, telephone, fax, direct mailing etc
  • Maintained ACT data base
  • Generation of Sales reports using Excel and Sage software
  • Visited customers and attending exhibitions on behalf of the company
  • Liaised with US office for technical and product related issues

 

Previous Employer – A Computer Consultant Company

Position – Customer Support

Dates – January 2006 – March 2008

  • Contact with and support of customers over a wide range of markets and specialities
  • Preparation and issue of competitive quotations both for the UK and export, having regard to differing countries requirements
  • Assisted in production of literature and grant applications for research projects
  • Processed sales orders
  • Preparation of data bases for customer surveys/feedback

 

Microbiology QC assistant

  • Preparation of reagents, specialist agar etc for the sterility testing of products manufactured by the company
  • Check sterility in production laboratory QC check on manufactured products
  • Monitor incubators, water baths, freezers and other equipment used in production and storage of agars and broths

 

Previous Employer – A Laboratory Company

Position – Customer Service Representative

Dates – January 1990 – December 2005

  • Preparation and issue of competitive quotations to meet both field sales and customer’s tight deadlines
  • Provided a high level of technical support for customers, field sales specialists and internal colleagues
  • Accurately process both sales and purchase orders
  • Logged complaints on an Intranet based system investigating and reconciling to customer satisfaction
  • Arranged returns and appropriate credit
  • Recognised and corrected any catalogue and system errors
  • Assisted in producing reports for UK Sales Manager

 

Previous Employer – Hospital

Position – Medical Laboratory Scientific Officer

Dates – January 1980 – January 1990

  • Collection and preparation of samples
  • Analysis of samples and reporting of abnormal results directly to hospital staff or General Practitioners, as appropriate
  • Experience in Biochemistry, Histology, Haematology and Blood Transfusion disciplines and in working outside the hospital in coagulation and diabetes clinics