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Credit Controller

  • Ref: ASCKG130721
  • Rochdale
  • Posted: 3 weeks ago
  • Salary Expectation: £20,000

Availability/Notice Period: Immediate


  • 1994 A Levels achieved – Hopwood Hall College
  • 1986 O Levels/ CSEs achieved – Oulder ill High School

IT Systems

  • Microsoft Word and Excel – update of Spreadsheets
  • In house systems

Career Summary

Most Recent Employer – Finance Company

Position – Credit Controller

Dates – February 2018 – June 2021

  • Reported to an Operations Manager – worked as part of a robust and proactive team
  • Daily worked on Inbound and Outbound – calls B2C of Consumers who had missed Payments / also worked to agreed Settlement Figures
  • Worked to complete c 40 calls per day on average
  • Worked on a Portfolio of c 250 Consumer Clients – worked to initially assess the cause of the Debt and to a agree a plan forward
  • Setting up DD’s and taking Payments – allocate to correct Consumer and Reconcile
  • Worked to strict industry regulations re treating Consumers fairly / supporting vulnerable Consumers etc.
  • Following company guidelines under FCA
  • Liaised with Debt Management Agents – in the Field in respect of Debt Collection
  • Working collaboratively with Internal departments
  • Dealt with Car Dealerships at a B2B level providing Administration and Documentation support
  • Ad hoc duties as required


Previous Employer – Service Business

Position – Senior Correspondence Executive

Dates – January 2015 – July 2015

  • Received and responded to queries, complaints, and requests from Customers through correspondence
  • Extensive Query Management and Resolution – worked to apply strict FSA guidelines
  • Responsible for preparation of own Correspondence – Letters and Emails
  • Conveying information and instructions
  • Collected information from Customers
  • Requested and dealt with deceased Documents
  • Ad hoc duties as required


Previous Employer – Software / Business Services

Position – Level 2 Collections Agent

Dates – January 2012 – December 2014

  • Role required advanced levels of successful communication between Businesses and Customers
  • Identify Financial difficulties and advising Customers as to relevant Debt Management Companies
  • Extensive use of Negotiation skills – to exceed Collection Targets
  • Handled complaints at Agent level or escalating to Team Managers where necessary
  • Delivered, monitoring, and evaluating service to Customers and debt management agencies
  • Detailed knowledge of Banking system used and inputting precise and accurate data
  • Always maintaining Data Protection
  • Made concise and accurate notes on Customers’ accounts


Position – Client Support Officer

Dates – 2009 – 2011


  • Looked after patients with mental health issues


Position – Support Worker

Dates – 2008 – 2009


  • Assisted physically disabled patients
  • Cook for the patients


Previous Employer – NHS

Position – Forensic Support Worker

Dates – 1998 – 2008

  • This role involved a combination of skills, including administrative, customer service and working as a forensic practitioner giving support to others
  • Primary duties included helping individuals move on in life after leaving a secure setting i.e., sourcing work placements and education, providing a stable influence
  • This role involved managing caseloads and case notes, which involved strong organisational skills and strong ability to work on own initiative
  • Responsible for updating a computer system and on time for targets set, able to use different systems i.e., in-house as well as general office software such as word, excel
  • High level of communication skills including face to face and via telephone as the role involved calling companies for support as well as keeping regular contact with clients and medical professionals
  • Excellent customer service skills, capable of motivating and encouraging others, experience of knowing when to be patient and assertive with customers knowledge of building working relationships, not just with clients but with other companies, networking with others by telephone and e-mail in a professional manner
  • Following various procedures and strong policies by company and law, including confidentiality issues and data protection rules